Brighton Station Health Centre
Brighton Station Health Centre

We aim to ensure that our care and treatment goes well but sometimes things can go wrong. If you are unhappy with your care or the services you have received, it is important to let us know so that we can improve.

Should you wish to make a complaint about the service you received, you can choose to complain to either:

  • Care UK, as the healthcare provider
  • The commissioner: this is the organisation that paid for the service or care you received. If you are unsure which NHS Commissioner paid for the service, please contact the service, which will be able to provide this information. Complaining to the commissioner may be the right option if you are not comfortable complaining direct to your healthcare provider, or if you feel this is not appropriate.

You can complain in writing, by email or by speaking to someone in the organisation.

You should make your complaint within 12 months of the incident, or within 12 months of the matter coming to your attention. This time limit can sometimes be extended as long as it is still possible to investigate your complaint.

Anyone can complain, including young people. A family member, carer, friend, or your local MP, can complain on your behalf with your permission.

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Media enquiries

Details of how to contact our media relations team are provided in our media page.

Our news

Your winter survival guide 2017

Your winter survival guide 2017

November 30 2017

Sunlight is limited, the trees are bare and it’s cold outside. This can only mean one thing. Winter is on its way.  But don’t despair as it also means the 2017 winter survival guide is here too!

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Just thirty spoonfuls of sugar help lunch go down

Just thirty spoonfuls of sugar help lunch go down

November 6 2017

A worrying new survey from scientists based at Queen Mary University London has revealed the extraordinary levels of sugar lurking in lunchtime meal deals from high street chains.

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The secret to clean hands? Sing ‘Happy Birthday’ twice!

The secret to clean hands? Sing ‘Happy Birthday’ twice!

October 13 2017

Sunday 15th October is Global Handwashing Day, and according to the Royal Pharamaceutical Society we are not washing our hands as well as we should

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Raw and runny eggs are safe to eat, says food safety watchdog

Raw and runny eggs are safe to eat, says food safety watchdog

October 12 2017

For everyone who likes to start the day with an egg, this week’s news from the Food Standards Agency (FSA) is smashing.

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